At Pokemonero, we offer pre-order options for selected upcoming Pokémon Trading Card Game products and collectibles. This Pre-Order Policy explains how pre-orders work, including payment, shipping, cancellations, and release timing.
1. What Is a Pre-Order?
A pre-order allows customers to reserve upcoming products before their official release date.
Pre-order items are products that are announced or scheduled for future availability but have not yet been released or shipped at the time of purchase.
By placing a pre-order, you agree to reserve the product and understand that fulfillment will occur after the official release date and product availability confirmation.
2. Pre-Order Availability
Pre-order quantities may be limited due to supplier availability, manufacturer allocations, and demand.
Pokemonero reserves the right to:
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Limit the quantity of pre-order items available per customer.
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Adjust pre-order quantities based on supplier allocations.
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Cancel pre-orders if products become unavailable or cannot be fulfilled.
If a pre-order cannot be fulfilled, customers will receive a refund for the affected item.
3. Payment for Pre-Orders
Payment is collected at the time the pre-order is placed unless otherwise stated during checkout.
By completing a pre-order purchase, you authorize Pokemonero to process payment for the full order amount, including applicable taxes and shipping charges.
4. Release Dates
Release dates provided for pre-order products are estimates and may change due to:
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Manufacturer delays
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Supplier updates
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Production issues
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Shipping delays
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Other circumstances outside our control
Pokemonero is not responsible for changes to official release dates made by manufacturers or suppliers.
5. Shipping of Pre-Orders
Pre-order items will be shipped as soon as they become available and have been received by our fulfillment team.
If your order contains both in-stock items and pre-order items, your order may:
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Ship together once all items are available, or
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Be shipped separately depending on availability and shipping arrangements.
Additional shipping charges will only apply where clearly communicated before shipment.
6. Pre-Order Cancellations
Customers may request cancellation of a pre-order before the order enters processing.
Once a pre-order has entered fulfillment, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible:
Email: contact@Pokemonero.shop
Cancellation approval is not guaranteed and depends on the processing status of the order.
7. Pre-Order Returns & Refunds
Pre-order products are subject to our standard Return & Refund Policy.
Refund requests must meet the requirements outlined in that policy.
Opened collectible products may not be eligible for return due to their collectible nature unless they arrive damaged, defective, or incorrect.
8. Product Changes
Manufacturers may update product details, including:
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Packaging design
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Artwork
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Included items
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Product specifications
Pokemonero is not responsible for manufacturer changes made after a pre-order has been placed.
9. Duplicate Orders
Customers are responsible for reviewing their orders before completing checkout.
Duplicate pre-orders caused by customer error may not always be canceled if they have already entered processing.
10. Limited Edition Products
Limited-edition and high-demand products may have purchase limits to ensure fair availability for customers.
Pokemonero reserves the right to cancel orders that exceed quantity limits or appear to be placed for resale purposes without authorization.
11. Contact Us
If you have any questions regarding a pre-order, please contact us:
Pokemonero
46 Aquatic Road
Possum Brush, NSW 2430
Email: contact@Pokemonero.shop
Phone: +1 (479) 345-1674
Thank you for choosing Pokemonero. We appreciate your patience and understanding while we prepare your upcoming Pokémon products.