Refund policy

At Pokemonero, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item meets the following conditions:

  • The item is unused and in its original condition.

  • It is returned in its original packaging with all accessories, inserts, and documentation.

  • Proof of purchase (such as your order confirmation or receipt) is provided.

Returns that do not meet these requirements may be declined.

2. Non-Returnable Items

For quality assurance and collector value, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Opened Pokémon booster packs

  • Opened booster boxes

  • Opened Elite Trainer Boxes (ETBs)

  • Opened tins and collection boxes

  • Trading cards removed from sealed packaging

  • Digital products, gift cards, or downloadable content

  • Clearance or final sale items (where permitted by law)

If applicable consumer protection laws provide additional rights, those rights will apply.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and its packaging

Once your claim has been reviewed, we will arrange an appropriate resolution, which may include a replacement, store credit, or refund.

4. How to Request a Return

To initiate a return:

  1. Contact us at contact@Pokemonero.shop.

  2. Include your order number and the reason for the return.

  3. Wait for return authorization and instructions before shipping the item.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

  • If the return is due to our error (such as an incorrect, defective, or damaged item), Pokemonero will cover the reasonable cost of return shipping.

  • For returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs unless otherwise required by law.

We recommend using a tracked and insured shipping service, as we are not responsible for returns lost or damaged in transit.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is the result of our error or required by applicable law.

7. Exchanges

We offer exchanges for eligible items that are defective, damaged, or incorrect, subject to product availability.

If a replacement item is unavailable, we may offer a refund or store credit.

8. Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has entered processing or has been shipped, it may no longer be canceled. In such cases, you may request a return after delivery if the item qualifies under this policy.

Pre-order cancellations may be subject to the terms outlined in our Pre-Order Policy.

9. Refused or Undeliverable Packages

If an order is returned to us because it was refused, unclaimed, or an incorrect shipping address was provided by the customer, we may deduct any applicable return shipping or handling costs from the refund, where permitted by law.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution.

Initiating an unjustified chargeback without first contacting us may delay the resolution of your claim and could affect future purchases.

11. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Pokemonero

46 Aquatic Road
Possum Brush, NSW 2430

Email: contact@Pokemonero.shop

Phone: +1 (479) 345-1674

We are committed to providing prompt, friendly, and professional support and will work to resolve any issues as quickly as possible.