Shipping policy
Thank you for shopping with Pokemonero. We are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy to understand how we process and ship orders.
Order Processing
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Orders are processed within 1–3 business days after payment has been successfully received.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During periods of high demand, product launches, holidays, or promotional events, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).
Shipping Times
Estimated delivery times are as follows:
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United States: 3–6 business days
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Canada: 7–15 business days
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Australia: 5–12 business days
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United Kingdom: 7–12 business days
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Europe: 7–15 business days
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International: 10–20 business days
Please note that these delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on the destination, shipping method selected, and the weight or size of your order.
From time to time, Pokemonero may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
Order Tracking
Tracking information is provided for eligible shipments once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation email.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, shipping delays, additional shipping charges, or returned packages may occur. Pokemonero is not responsible for orders delivered to incorrectly entered addresses.
If you notice an error in your shipping information, please contact us immediately at contact@Pokemonero.shop. We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has been processed.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.
Lost, Delayed, or Damaged Shipments
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
While we will work with the shipping carrier to help resolve the issue, Pokemonero cannot guarantee reimbursement for delays caused by the carrier, customs authorities, weather events, or other circumstances outside our control.
If your package arrives damaged, please retain all packaging materials and provide photographs when contacting our support team.
Multiple Shipments
Orders containing multiple items may be shipped separately depending on product availability or warehouse location. If this occurs, you will receive separate tracking information for each shipment when applicable.
Pre-Orders
Items purchased as pre-orders will be shipped according to the estimated release date shown on the product page.
If your order contains both pre-order and in-stock items, we may ship the items together once the pre-order product becomes available, unless otherwise specified.
Shipping Restrictions
We reserve the right to limit or decline shipments to certain locations where delivery is unavailable, prohibited by law, or presents an unreasonable risk.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Pokemonero
46 Aquatic Road
Possum Brush, NSW 2430
australia
Email: contact@Pokemonero.shop
Phone: +1 (479) 345-1674